Telecom Companies Refuse to Compensate for Interruption in Services

Telecom companies have refused to compensate customers for interruption in mobile phone, telephone and internet services.

Nepal Telecommunications Authority (NTA) introduced a new law that stated telecom companies need to provide due compensation to the customers if the services are interrupted due to their negligence. This law was put into effect on the beginning of this year.

But all companies have written to the NTA saying that this will not be possible.

Pratibha Baidya, spokesperson of Nepal Telecom said, “We are not responsible for all dropped phones. The quality of phone calls also depends on phone sets of customers.”

Whereas Min Prasad Aryal, NTA spokesperson said that the service providers had been consulted while formulating the law, therefore the law will be implemented. Aryal said, “The law has already been implemented. The government can scrap the licence of companies upon their failure to improve services by the deadline served by us.”