Ncell, for the first time in Nepal, has introduced online recharge service. This service allows customers to use Visa, Mastercard and UnionPay debit and credit cards to top-up their prepaid mobiles and pay post-paid mobile bills.
The service introduced on 12th December 2017 has been provided to enhance customer experience using digital solutions. Through the provided platform any Ncell number can be recharged using recharge card PIN. Customers can also use the online recharge service through Ncell app.
The steps to be followed for the recharge/ bill payment is as follows:
- Visit website payment.ncell.axiata.com
- Select debit/credit card recharge
- Fill details (mobile number to recharge, amount to be topped-up, card number)
Ncell has always been taking initiatives for better customer experience. For example, the company has been operating online chat service and addressing queries and issues of customers raised in social media platforms.
The new feature of online recharge is laudable as well. Let’s see how long it takes Nepal Telecom to catch up on these features.